Help Center

Q: Do you offer free returns?

Yes!Assuming that the item is in a new and resalable condition, we offer a free returns service.*Please note that free returns are only permitted if you would like to:- Exchange for another product.-Store credit (our store credit does not expire!).-Refund to original payment method. (In this instance we will deduct $10 from the refund to help cover our postage costs.) If you are returning your product for these reasons below you will need to cover the costs of your return postage. -Ordered Incorrect item -Out of warranty period-Change of mind If you need any other information in regards to returning your product please contact info@grunt4x4.com.au

FAQ

Payment

What payment types do you accept?

We accept all major payment methods including American Express, Apple Pay, Google Pay, Mastercard, Visa and Shopify Pay.

Am I able to pay over the phone?

Yes, if you would like to order over the phone, please contact us on (03) 8781 0520 to place an order.

Do you accept Afterpay or Zip Money?

Yes we do! At checkout please nominate payment type as Afterpay or Zipmoney and follow the prompts.

Shipping

How do I track my order?

If the order has been sent, you will receive an email containing the tracking information. This is trackable via the couriers website and will show you the location of the item as it been delivered to you.

How can I change my shipping address?

If the incorrect shipping address was inputted, please contact us as soon as possible to rectify the issue. Once the item has been marked as posted, we are unable to change the shipping address.

Do you ship packages internationally?

We ship smaller products internationally such as the tail gate struts, but are unable to ship larger and bulkier items such as bull-bars. For all international enquiries, please use the contact form for a quote.

How do you ship your orders?

Orders over AUD $99 qualify for free shipping Australia wide.

For orders under AUD $99, postage will be calculated at checkout using AusPost shipping rates.

Returns

Do you offer free returns?

Yes!

Assuming that the item is in a new and resalable condition, we offer a free returns service.

*Please note that free returns are only permitted if you would like to:
- Exchange for another product.
-Store credit (our store credit does not expire!).
-Refund to original payment method. (In this instance we will deduct $10 from the refund to help cover our postage costs.)

If you are returning your product for these reasons below you will need to cover the costs of your return postage.

-Ordered Incorrect item
-Out of warranty period
-Change of mind

If you need any other information in regards to returning your product please contact info@grunt4x4.com.au

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