Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. All other relevant information will be sent to you at this time.
Returns are accepted in line with our warranty conditions.
Should you wish to return a faulty item, please use the contact form to contact us in regards to the issue. Photos and/or videos of the item may also be requested to assist in the return process.
When a return is authorised by management, it is the buyers responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered, which may include repairs or replacement items. Alternatively, a refund can be offered.
To enable Grunt 4x4 to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase. Within 30 days of the customer purchasing the item, Grunt 4x4 may provide details allowing return of the item at no cost to the customer (where freight costs apply). Following this 30-day period, the customer is responsible for the cost of returning the goods.
If the item is required to be returned, the outcome of the inspection should take no longer than 8 business days from the date the item is received by our service department (times may vary). As we are only stockists and not manufacturers of the products, any failed components may need to be assessed by the manufacturer and can take up to 30 days for a decision to be made.
Negative online reviews do not resolve issues, Grunt 4x4 prides itself on our customer service relations, and we are willing to resolve any issue that may arise.
30 DAY RETURNS
If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please see the following requirements:
We must be notified within 30 days of you receiving the item that you intend to return it. All relevant returns information will be provided at this time.
The item must be returned at the buyers cost in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)
The item is securely packed to ensure it is received in original and re-saleable condition.
The item/s are NOT opened, used, worn or damaged, and are in perfect condition when received
Do NOT stick or write anything on the item itself or its original packaging. Please only write or place postage stickers once you have completed wrapping your item for despatch to Grunt 4x4. Failure to do so may cause a rejection on the return.
If the item was sent with free postage, a postage fee of up to 25% will be deducted from the refund amount.
If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required
If you wish to make a return within 30 days, please send us a message via the contact form stating your order number, the item/s you wish to return, and the reason for the return. Our Customer Service team will respond to your email and, if applicable, issue you a Return Authorisation (RMA) number. All other relevant information will be given to you at this time. Grunt 4x4 will not accept the return of any item/s without an RMA attached.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure or for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.